Customer Service Essentials

Organization: Knowledge Essentials

Created by: Knowledge Essentials


Today’s customer population is more educated and more demanding in what they want. Put your team on the winning side by ensuring that they are trained well and effectively in reliable and friendly customer service. This course pack will provide the educational experience your company wants and will cover all the information you need: Proactive service, friendly customer care and difficult situations.



  • SMILE! Customer Service
  • Diversity: Face to Face
  • Proactive Customer Service (3.0)
  • Six Cardinal Rules of Customer Service
  • The Seven Keys to a Positive Mental Attitude
  • Write Effective Emails

Effective, Affordable Training Packages

Call 877-624-7226 for Special Pricing