Customer Service Essentials

Organization: Knowledge Essentials

Created by: Knowledge Essentials


Today’s customer population is more educated and more demanding in what they want. Put your team on the winning side by ensuring that they are trained well and effectively in reliable and friendly customer service. This course pack will provide the educational experience your company wants and will cover all the information you need: Proactive service, friendly customer care and difficult situations.



  • SMILE! Customer Service
  • Business Friendly Customer Service
  • The Service Mentality: 7 Characteristics of Excellent Service Providers
  • Proactive Customer Service (3.0)
  • Six Cardinal Rules of Customer Service
  • The Seven Keys to a Positive Mental Attitude
  • How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers

Effective, Affordable Training Packages

Call 877-624-7226 for Special Pricing