What to Say When: A Workplace Communication Series

Organization: Knowledge Essentials

Created by: Knowledge Essentials
$50.00

Description

The courses in the What To Say When series on workplace communication enable you to solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations. Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Courses:

  • What to Say When: Manager Collection
  • What to Say When: Employee Collection
  • What to Say When: You're Asked to Compromise Your Ethics
  • What to Say When: Generations Clash
  • What to Say When: A Co-Worker is Too Social
  • What to Say When: A Co-Worker is Negative
  • What to Say When: You're Asked to Host a Meeting
  • What to Say When: Criticizing a Team Member's Work
  • What to Say When: Conducting Interviews and Appraisals
  • What to Say When: The Boss Keeps Changing Priorities
  • What to Say When: Your Boss Doesn't Notice Your Contributions
  • What to Say When: A Co-Worker Has an Embarrassing Problem
  • What to Say When: A Team Member is Uncooperative
  • What to Say When: A Team Member is Late
  • What to Say When: Setting Objectives
  • What to Say When: It's Someone Else's Fault
  • What to Say When: Someone Resists Change
  • What to Say When: Someone's Not Doing What You Need
  • What to Say When: People are Wasting Time Online
  • What to Say When: Someone Disagrees With You
  • What to Say When: Someone Criticizes You
  • What to Say When: Someone Breaks a Commitment
  • What to Say When: Haunted by the Ghost of Your Predecessor

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