Customer Service - Act To Solve Problems

Description

Customer service is about solving problems and may require a little creativity. This video shows customer services reps how to look for alternatives if you can't give the customer exactly what they want.  The key is for you to work for a solution, so the customer doesn't have to. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: Make It Easy!"