Customer Service - Are You With Me?

Organization: Knowledge Essentials

Created by: Knowledge Team


This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don't listen.  A simple solution is presented:  listen, understand and confirm. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral."

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