Customer Service - Cutting Corners

Organization: Knowledge Essentials

Created by: Knowledge Team


This course shows customer service reps how cutting corners becomes a damaging viral video, compared to an example of exceptional service, leading to rave reviews.  This course demonstrates the power of going above and beyond and providing exceptional customer service. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral."

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