Customer Service - It's Policy, There's Nothing I Can Do

Description

Nothing turns a customer off more than the response of, “It’s policy, there’s nothing I can do.” A customer service rep’s job is to figure out how to help the customer, within company policy. It may be challenging, but it’s a lot more satisfying.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”