Customer Service - Observe The Difference In Every Customer

Organization: Knowledge Essentials

Created by: Knowledge Team


Every customer is unique; the key is to not treat every customer the same This video shows reps how important it is to observe their customers. When you are aware of a customer's level of knowledge or demeanor you can tailor your service to reflect their needs. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: Make It Easy!"

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