Let Them Know You're Listening

Organization: Knowledge Essentials

Created by: Knowledge Team


The main reasons why people don’t listen is because they are either uninterested, distracted, or do not value the information. However, being a good listener builds trust, makes one more approachable, saves time and money in the workplace, and creates positive relationships. This training course teaches employees how to become better listeners. Viewers learn the importance of paying attention and clarifying. This course illustrates how to clarify by following some simple steps. Viewers also learn about body language such as eye contact, and verbal cues such as saying, “I understand.” The six stages of active listening are also depicted. Use this course to learn how to become a better listener and improve the workplace environment.

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