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Difficult Conversations

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Knowledge Team

$ 24 .00
  • Description
  • Objectives
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Difficult conversations can be a key area of growth for your career and personal life. Although uncomfortable, they are necessary to maintain harmony. This online training reviews what a courageous conversation is, the methods of holding a difficult conversation, and how to give and provide effective feedback. This course discusses why we hold courageous conversations. Managers learn how to formulate a difficult conversation using the DESCCO method. Learners are prompted to practice a difficult conversation with a partner. Lastly, the course discusses the different types of feedback and how one should deliver them. Courageous conversations help to stop certain behaviors, can clear the air, and get more commitment, trust, and respect from co-workers. Learn how to effectively hold a difficult conversation with this course.

Objectives

  • Define what a courageous conversation is and explain its importance in maintaining workplace harmony.
  • Identify common reasons for holding courageous conversations.
  • Apply the DESCCO method to plan and conduct a difficult conversation.
  • Demonstrate effective feedback techniques for different feedback types.
  • Practice conducting a difficult conversation with a partner to build confidence and skill.
  • Recognize how courageous conversations can improve trust, respect, and commitment among co-workers.

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