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Access 2010
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Arc Flash Training
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avian flu
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Write Effective Emails
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Yammer
Yammer Groups
|Ethernet Frames
Knowledge Essentials
Knowledge Team
Add to cart
$53.32
Sexual Harassment Prevention For Managers In California 2-Hours
In the state of California, AB1825 mandates two hours of sexual harassment training every two years for all supervisors. Part one of this four-part course provides a vital component of the mandated sexual harassment training program all employers in California are required by law to provide. Teaching learners the two different types of sexual harassment, Quid Pro Quo and Hostile Environment harassment, this course prepares California managers and supervisors to recognize and prevent sexual harassment behaviors ...
Courses:
Sexual Harassment Prevention For Managers In California 2-Hour Course: Part 1
Sexual Harassment Prevention For Managers In California 2-Hour Course: Part 2
Sexual Harassment Prevention For Managers In California 2-Hour Course: Part 3
Sexual Harassment Prevention For Managers In California 2-Hour Course: Part 4
Knowledge Essentials
Knowledge Team
Add to cart
$45.00
OSHA Top 25
This curriculum is comprised of courses for the OSHA requirements that typically apply to most general industry employers, as published by OSHA. It also includes a course on an introduction to OSHA, and one on OSHA recordkeeping.
Courses:
Confined Space Entry
Electrical Safety: 2018 NFPA 70E Arc Flash Training
Emergency Preparedness and Response
Evacuation Procedures
Fire Safety and Response: To The Point
First Aid
Forklift Safety Lessons For The Safe Operator
Forklift Safety Lessons For The Safe Pedestrian
Hazard Communication: The GHS and You
Hearing Protection and You
Introduction to OSHA
Lockout Tagout: It Would Have Saved His Life
Machine Guarding and Safety Devices: To The Point
OSHA Recordkeeping for Employees
OSHA Recordkeeping for Managers and Supervisors
Preventing Back Injuries: To The Point
Preventing Slips, Trips, and Falls: To The Point
Respiratory Protection and Safety
Using Fire Extinguishers
Walking and Working Surfaces: Comprehensive Training
Ergonomics: To The Point
Knowledge Essentials
How To Close A Direct Sale
Learn how to sell a product directly over the phone. It takes a different kind of approach than anything else. This microlearning features a short video training session providing practical, actionable ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
How To Cement Your Appointments In Stone
How do you ensure the appointments you set take place? You use the CEMENT model, as described here, to make sure they happen. This microlearning features a short video training session ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
4 Quick Tips On Gaining More Referrals Than You Can Handle
This microlearning features a short video training session providing practical, actionable and engaging best practices for employees. Most popular uses for microlearning courses like this include standalone training, blended learning, ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
3 Powerful Tips For Setting Appointments On The Telephone
You don’t sell your product you sell the appointment. Learn exactly how to do this within this session. This microlearning features a short video training session providing practical, actionable and ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Telephone Customer Service: Avoiding Monster Mistakes
Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service: Understanding the Customer's View
This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. While the video is aimed at younger ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service: Avoid Costly Mistakes
It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - Let Me Transfer You
If you want to infuriate a customer, just transfer them without even trying to solve their problem. However, when you take on a difficult customer’s problem and solve it, you ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - It's Policy, There's Nothing I Can Do
Nothing turns a customer off more than the response of, “It’s policy, there’s nothing I can do.” A customer service rep’s job is to figure out how to help the ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - I'm Happy To Help, But...
Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - I've Heard This All Before
You may think you’ve heard it all before, but each customer is unique. When you take the time to really listen, you may avoid unnecessary frustration and solve problems. This ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - It's Not My Department
Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
The 5 Values of GREAT Customer Service
Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - Service Delayed Is Service Denied
Watch how not delivering “service on time” turns into an entertaining - but damaging - customer review. This video shows service providers how to be aware of what your customer ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service - I'm Right, You're Wrong
This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep - determined to show ...
Knowledge Team
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$24.00
Knowledge Essentials
Sexual Harassment
Sexual harassment lawsuits are common, and besides the damaging effects to the victims, they cost organizations millions of dollars. Furthermore, Managers are liable for sexual harassment between coworkers if they ...
Knowledge Team
Add to cart
$24.00
Knowledge Essentials
Customer Service: Skills Required
Knowledge Team
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$24.00
Knowledge Essentials
Customer Service - Listen To Your Customers
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you're paying attention ...
Knowledge Team
Add to cart
$24.00
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